Shipping Policy
Last Updated: September 5, 2026
At The High Camp, we want your outdoor gear to reach you safely and as quickly as possible. This Shipping Policy explains how we process and ship orders placed through our website.
Order Processing
Orders are typically processed within [1–3 business days] after your order is placed.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that processing times may be longer during holidays, sales, product launches, or periods of unusually high order volume.
Tracking Your Order
When your order ships, we will send a confirmation email containing your tracking information, when available.
You can use the tracking number provided by the carrier to monitor your package's progress.
Please allow up to [24–48 hours] for tracking information to become active after your order has shipped.
Incorrect or Incomplete Shipping Information
Please make sure your shipping information is accurate before completing your purchase.
If you provide an incorrect or incomplete address and your order has not yet shipped, please contact us as soon as possible. We will do our best to update the address before shipment, but we cannot guarantee that changes can be made after an order has been processed.
The High Camp is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.
If your package appears to be lost, stolen, or damaged during transit, please contact us at [Insert contact email] and we will work with you to determine the appropriate next steps.
For damaged packages, we recommend taking photographs of the package and its contents and contacting us as soon as possible.
Shipping Delays
The High Camp is not responsible for delays caused by circumstances outside our control, including severe weather, natural disasters, carrier disruptions, holidays, strikes, or other unforeseen events.
If your order is experiencing a significant delay, please contact us and we will do our best to assist you.
Questions About Shipping
If you have questions about your order or our shipping policy, please contact us:
The High Camp
Email: kadedropshipping6@gmail.com
We appreciate your business and look forward to getting your gear to you.
— The High Camp