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Refund Policy

Last Updated: September 5, 2026

At The High Camp, we want you to be happy with your outdoor gear. If your purchase isn't right for you, we're here to help.

1. Returns

We accept returns within [30 days] of the date your order was delivered.

To be eligible for a return, items must:

  • Be unused and in their original condition.

  • Be returned with original packaging, tags, and accessories when applicable.

  • Not show signs of damage, wear, washing, or use.

  • Be accompanied by proof of purchase or your order information.

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

Certain products may not be eligible for return for safety, hygiene, or other reasons.

Non-returnable items may include:

  • Used or worn gear.

  • Personalized or custom-made products.

  • Clearance or final-sale items.

  • Gift cards.

  • Items marked as non-returnable at the time of purchase.

  • Products that cannot be resold due to hygiene or safety considerations.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. How to Start a Return

To request a return, contact us at [Insert email address] within [30 days] of receiving your order.

Please include:

  • Your name.

  • Order number.

  • Item(s) you would like to return.

  • Reason for the return.

  • Photos, if the item is damaged or defective.

We will provide instructions for returning your item if your request is approved.

Please do not send returns to the address on your package without first contacting us.

4. Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs.

If we sent you the wrong item or your product arrived damaged or defective, please contact us as soon as possible. We will work with you to resolve the issue.

Original shipping charges are [non-refundable / refundable in certain circumstances], except where required by applicable law.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow [5–10 business days] for your bank or payment provider to process the refund after it has been issued.

Depending on your financial institution, it may take additional time for the refund to appear in your account.

6. Damaged or Defective Items

We want you to receive your gear in excellent condition.

If your order arrives damaged, defective, or with the wrong item, please contact us at (kadedropshipping6@gmail.com) as soon as possible, preferably within [7 days] of delivery.

Please provide your order number and photographs of the item and packaging when possible.

We will review the issue and, where appropriate, provide a replacement, exchange, refund, or other resolution.

7. Exchanges

If you need a different size, color, or product, please contact us at [Insert email address].

Depending on availability, we may offer an exchange. In some cases, you may need to return the original item and place a new order.

8. Sale and Clearance Items

Sale, clearance, and final-sale products may have different return restrictions.

Any special return conditions will be clearly stated on the product page or at checkout.

9. Refund Exceptions

We reserve the right to refuse a return or refund if an item does not meet the eligibility requirements described in this policy.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

10. Contact Us

If you have questions about a return or refund, please contact us:

The High Camp
Email: kadedropshipping6@gmail.com

We're happy to help and appreciate you choosing The High Camp for your outdoor gear.

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